Average Retail is what our suppliers recommend as the selling price for each product in a retail store. We compare these recommendations to the actual prices these items are selling for in retail stores to ensure they are not overly optimistic.

We do research the selling prices of retailers, both online and bricks-and-mortar to ensure that our prices are always the most competitive in Australia. We GUARANTEE that you will always pay the lowest price when shopping with us. Please refer to our 110% Price Smash Policy for full details.

To keep our costs the lowest in Australia we require that all orders be placed via our website.

To keep our costs the lowest in Australia we only display our items on our website. However all details and specifications are clearly marked for each item and if you receive any item that is not as per the listing then we will gladly take it back from you for a full refund.

We guarantee that our prices are the lowest prices in Australia.

We continually research the market to ensure that our prices are the best offered by any Australian retailer on the internet or in traditional bricks and mortar stores.

In the unlikely event that you find a lower online or mass-circulation advertised price on an identical item sold by us, we not only match that price, we BEAT that price – by reducing our price by 110% of the difference!

Why are we prepared to do this? In essence, it is our job to know the cheapest prices so we can beat them. When you notify us of a super low price we have missed in our research, you are helping us do our job, and we believe you should be rewarded for this help.

Even after your purchase.....

There is nothing more frustrating than when you tell your friends what a great deal you got on your new purchase and they say it's available somewhere else cheaper.

So even if you find a lower price up to 7 days AFTER your purchase we will still apply our 110% Price Guarantee (by way of a gift certificate in the case of a post purchase Price Smash).

Now that's real PEACE OF MIND.

To take advantage of our 110% Price Guarantee Policy please send an email to customerservice@grownupgoods.com.au and advise us of the following information:

1. The description and website link on the grownupgoods.com.au website of the item you are interested in
2. The price, description and website link of the same item on the site that is cheaper. Please ensure the link you send us goes directly to the item in question. If the link is only to the competitors homepage or category page please give concise instructions on how to find the item itself on their site
3. Please advise your name, contact details (phone and email address) and postcode to where the item will be shipped

We will respond promptly and will beat the price, so you enjoy an even greater bargain.

Of course the item we are pricing against must be brand new, as opposed to factory-reconditioned, soiled or demo models. Features, accessories, warranties, brand, model and colour must be the same. The seller offering the lower price must have the item in stock, and the seller must be a reputable establishment, and subject to the laws of Australia (i.e. be an Australian site to ensure you are protected by Australian consumer protection legislation). We retain the sole discretion as to who is and is not reputable. Our decision will be reasonable based on factors which include whether the competitor has an Australian phone number, address and ABN, and whether their products are located in Australia or shipped in from overseas when ordered.

This offer does not apply to auction sites and quantity discounts. This offer will only consider the price you would have to pay on our competitors website and NOT net of Cash Back offers - as in most cases it takes months to get the cash back. If we are comparing to an online retailer we will need to include shipping charges, as some online retailers raise their shipping charges to compensate for their lower priced items. This offer does not apply to lower prices being offered on our own site due to price reductions or sale discounts which are given from time to time. This offer does not apply to ’24 hour type’ promotions (for example, where an item is discounted for 24 hours only) including our own Weekly Hot Spot promotions.

This 110% Price Guarantee is subject to change without notice, but any changes will always be published on this page.

We better our competitors prices by 120% of the difference. Our 120% Price Smash Policy ensures you get the best prices when shopping at GrownupGoods. Click here for more information.

This ensures that you have TOTAL PEACE OF MIND in knowing that what you purchase from us, you are getting the absolute best deal.

Let us assure you that ALL OUR ITEMS/PRODUCTS THAT WE STOCK ARE 100% GENUINE AND AUTHENTIC.

We have a very thorough buying process and do not consider any items that may potentially be copies or fakes.

We would like to make this issue very clear that we DO NOT sell any products that are NOT AUTHENTIC or that are DAMAGED.

All items we sell are also fully guaranteed.

We are proud to offer you a massive range of top international and local brand and other quality merchandise at amazingly low prices.

When shopping at GrownupGoods you will save up to 80% off retail prices on a range of fun categories.

We operate on a "first come first served" basis. As our prices are so low we often sell out of items quickly. To ensure you don’t miss out on a bargain, we offer a free newsletter service for new product arrivals, free shipping, discount coupons and other great promotions.

Click Here if you wish to receive our newsletters.

We work hard with our suppliers to restock product lines that are in demand. However, a portion of our stock is one-off opportunity buys which may or may not be available again. If we are not certain we will be receiving a product back in we remove it from our listings.

It is possible that we may restock any item again, so make sure that you are subscribed to our newsletter. Click Here for regular updates of the newest and best products we get in.

This means that we no longer believe that we will be able to restock that item at all or at a price that would be as attractive to our customers as the ones that sold out.

If any item is removed from our website it generally means that we do not plan to restock that item in the near future.

However we are often surprised with the products we are offered, so please register here for our newsletters and we will notify you with all hot, new items we receive in each week.

Yes you can. Our Marketing and Purchasing teams are always open to product demand and suggestions for future purchasing consideration. Please email your request to customerservice@grownupgoods.com.au

Due to our high turnover of stock and nature of our business, we regret we are unable to reserve stock for any of our customers. Our deals are on a first 'come', first 'buy' basis!

Really glad you asked, we love answering this question!

Being a retailer that sells online we are able to provide a national 24-hour service at a substantially lower cost base than traditional bricks and mortar retailers who have to operate many physical stores with high rents, wages and distribution overheads. Because we don't have these overheads we do not need to charge the same high margins they require in order to sustain their businesses.

We focus on supplying high volumes at low margins which means great deals for you.

Customers return goods for a number of reasons - including changing their minds or because they have had difficulty operating an item. Often there is nothing wrong with the item.

Are any products of an adult nature refurbished?

Absolutely not. We are extremely conscience of the personal and hygienic nature of adult products, and as a result all the adult products we offer are 100% brand new and direct from the supplier. The types of products that we sometimes offer that are refurbished are certain types of electronic items that are not of an adult nature.

What Does It Mean?

An item that is classed as "refurbished" is an item that has been returned to the manufacturer, who has thoroughly tested the item, and repackaged it for resale. It has been approved for resale because it has met a set of stringent standards. In most cases, the item looks brand new, and operates as if it is brand new, but it may be packed differently. The selling price of these products is lower as a result of the fact that it is refurbished.

Why Buy Refurbished?

We only source refurbished items from manufacturers who have extremely good quality products and reputations, and have very high standards of testing. When you see a refurbished offer, you know you are getting a great deal, without compromise.

What Was Wrong With The Item and How Do I Know It Has Been Fixed?

In many cases nothing was wrong, and in other cases something had to be replaced or repaired. Regardless of the particular issue that caused the item to be returned in the first place, a qualified service bureau has deemed the item now to be in full working order and they have typically tested it at least twice subsequently. In fact the return rate of refurbished items is often less than the new item. In any event you will still receive full warranty protection from a refurbished unit as you would with a new item, so you can enjoy a great deal and total peace of mind.

What Is The "Recommended Retail" on a Refurbished Product?

The Recommended Retail shown on a refurbished product is the Recommended Retail of the item when purchased in New condition. The reason for this is that the value of refurbished products is difficult to quantify, plus the items we sell are refurbished to the highest quality manufacturer standards.

If we have reordered stock that is sold out, there will be a button on that item's page on the website that says "Notify Me". By clicking on this and keying in your email address, our system will send you and automated email alert as soon as the stock comes in. This is an advance notification so you will have first option at purchasing that item before it sells out again. By signing up for an email alert for a particular item, it enables us to monitor interest and demand for a particular product. So make sure you have signed up for it, so we know you are interested. As we are constantly pushing our suppliers to restock great sellers, we often receive it at very short notice. Therefore our Customer Service team is not able to advise when stock is coming in.

We also recommend signing up for our newsletters (Click here) which give notice of most of the newest and hottest product lines we receive in each week.

From time to time we run special promotions to offer further discounts on our already exceptionally low prices. When these promotions end the normal price takes effect again. Occasionally when we restock a product the purchase price goes up to the extent that we have to adjust the selling price upwards too.

We will always ensure that any selling price we have is super competitive in the market and we back that up with our 'Low Price Guarantee'. As a result, we are unable to extend a lower price offer once the price has been adjusted upwards. To avoid disappointment we encourage you to purchase when you see something at a price you find attractive.

From time to time we do reduce product prices if we receive a new shipment at a lower cost price and we are able to pass that saving onto our customers. We also run short term promotions from time to time where we may reduce the prices of all or some of our items. We regret that we are unable to apply this lower sales price to purchases made prior to this price change.

Only if that item is also for sale as an individual item. If an item is only available through our Wholesale Bulk Lots we regret that we are unable to sell single items from our wholesale bulk lots, as they are pre-packed and counted as a unit, for our 'Wholesale Bulk Lots' Category.

We do sell multiple items for Bulk Ordering. If you wish to purchase in Bulk, please send an email to us at customerservice@grownupgoods.com.au and advise us of the details, including the EXACT item/s, stock quantity you require and your shipping address, as freight costs depend on the size & weight of the parcel.

We will then reply with item availability and best offer we can give you for your request.

Parfum :	Lasts for more than 5 hours. Parfums are usually the most expensive as it contains very little alcohol. A little amount can last for a long time
Eau de Parfum (EDP) :	Lasts up to 4-5 Hours. It is more potent than Eau de Toilette however it is more expensive
Eau de Toilette (EDT) :	Lasts up to 2-3 Hours. Eau de Toilette's are most common on the market and is pretty much the standard strength across all perfume ranges
Eau de Cologne :	Lasts up to 2 Hours. It is a perfumed liquid composed of alcohol and certain aromatic oils
Aftershave :	Used by men after shaving, it contains 70% alcohol. Aftershave is a fragrant lotion used on the face after shaving

Every watch sold by GrownupGoods comes with a minimum 12 month warranty against manufacture defects which is provided either by the manufacturer or GrownupGoods. In many cases the warranty provided is greater than 12 months, please refer to each watches listing to see the warranty period.

The warranty on each watch covers manufacture defects only. It does not cover wear and tear, the battery or the strap.

GrownupGoods does however provide a warranty for the battery for 3 months from date of purchase. GrownupGoods also provides a warranty for the strap, only if there is a manufacture defect, which is evident immediately or within a few days or weeks of use.

There are several features that help make a watch water-resistant. The most important is the gaskets, or 0 rings-made of rubber, nylon or Teflon which form watertight seals at the joints where the crystal, case back and crown meet the watch case. If the watch is a chronograph, the chronograph pushers will also have gaskets.

In addition, water-resistant watchcases are lined with a sealant, applied in the form of a quick-hardening liquid, which helps keep water out.

Over time the gaskets can become contaminated or misshapen, cases become distorted or crystals loosen or break. Without specific preventative maintenance, over time the seals will weaken and the effectiveness of the water resistance will reduce.

Furthermore watches are NOT designed to be used around warm water or saunas. Warm water can cause the seals to expand and let water in. This can be seen by small precipitation on the watch glass. In most cases the precipitation will disappear and this most likely will not affect the watch functionality. If this does occur, to the extent permitted by law, it is not covered by warranty. If you are concerned about damage to the watch please take it to a watch repair to test/fix the seal. No warranty will cover watches that have been used in warm water or beyond their water resistance capabilities.

1. 30 metres - Not suitable for any immersion in water, but will withstand splashes of water.
2. 50 metres - Suitable for surface swimming.
3. 100 metres - Can be worn snorkeling, not diving.
4. 200 metres - Suitable for recreational scuba diving.
5. 1,000 meters - Can endure deep-sea diving.

The depth specified on the watch dial represents the results of tests done in the laboratory, not in the ocean. They refer to the depth at which a watch will keep out water if both watch and the water are perfectly motionless. These conditions, of course, are never achieved in a swimmer's or diver's environment. In real life, the movement of the wearer's arm through the water dramatically increases the pressure on the watch; so it cannot be worn to the depths indicated by lab testing machines.