Once your order has been approved by our Finance Department you will receive an email with your Tax Invoice details to your registered billing email address. Should you require another copy simply Sign In to your account and your orders will be displayed.

Once your order is placed it goes to our Finance team for review and then is sent electronically to our warehouse and dispatch centre for pick, pack and shipping.

We use the latest in technology to enable us to process and ship orders really quickly and in some cases it may only be a matter of hours from the time you place your order until the time it is shipped.

Until your order is submitted to the warehouse we can make changes to it, but unfortunately after this point we cannot change or cancel it.

If you have placed an order and you wish to change or cancel it, please call us immediately (or if you order out of our business hours: Mon - Fri 9am to 5pm Sydney time - then call as soon as we reopen) on 1300 796 506 and hopefully we will be able to accommodate your request before the order is submitted for dispatch.

Please DO NOT EMAIL us with your request, as it is quite possible that your email will not be opened prior to the order being submitted to the warehouse.

There are a number of reasons as to why you could not Check-Out, below are some of the more common reasons, please double check the following:

Where do we start…:)

We work hard to source a huge range of adult and other products which we offer all from the one location at huge discounts to what you would pay in retail stores. Not only are our products selected from top quality suppliers in Australia and around the world, we also guarantee you will always receive the lowest price in Australia when shopping with us, courtesy of our 110% Price Guarantee.

Every item sold comes with full warranties and transit insurance so you can shop with total peace of mind. In addition if you receive something you don’t like we have a No Questions Asked Money Back Guarantee.

To top it all off we give our customers exceptional customer service via the phone on our hotline 1300 796 506 or via email at customerservice@grownupgoods.com.au

A quick way to find an item you are looking for is to type a keyword into the Search Box (top left of most pages) and click on the Go button.

We have made the ordering process as simple as practical using a two stage process:

Stage 1: Browse through our product range, clicking on the Category list on the left of the screen and clicking through to the products that look interesting to you. When you find products you would like to order then click on the "Add To Basket" button for the product.

Stage 2: When you are done putting products into your basket, click on the Checkout link in the "Basket Contents" box shown on most pages on the top right or the Checkout button on the right of the top navigation bar. The website will then lead you securely though the process of providing delivery and payment details.

Our stock is managed on a first-come-first-served basis. If stock is no longer available for you to order, yet you have previously placed it in your basket, this likely means that someone else has completed the checkout with the stock you have attempted to order.

If our Finance department does not receive your payment for BPAY or Direct Deposit payments, or they do not receive responses from you in confirming or security checking your payment through other methods within their time guidelines, they will cancel your order and return stock ordered to stock for resale to others.

In most cases they will attempt to make contact by email and telephone before cancelling your order.

We apologise if this has caused you inconvenience and our Finance Department may be able to assist in restoring your order (subject to stock availability) - please email financeadmin@grownupgoods.com.au and they will advise you on the next steps.

We are sincerely sorry, unfortunately our distribution centre fall prey to the inevitable human error.

Please contact us at customerservice@grownupgoods.com.au with your order number, a description of what you ordered and what you actually received in error and we will resolve this mistake.

Unfortunately this is not possible. All orders are delivered directly from our distribution centre, orders can only be delivered, not picked up.